Here are the main reasons for you to buy online!

• 24 hours a day, 7 days a week, you can wander between our virtual shelves to find your favorite lingerie!
• We guarantee for the safety of every online transaction, therefore you can shop without any concerns.
• Unlike the physical stores where the space is limited, on shop.jolidon.com the stocks and product variety are larger - from basic to the most recent fashion collections.
• We know how important it is for you to make the right choice when buying something online, therefore our specialists can help you pick the right size, the right model to advantage you or even to choose a gift for somebody dear.
• Moreover, if a product is not what you wished for or you would like to exchange it with another one, you have up to 30 days to return it.
• You can shop online in maximum security - your data is protected through a secured system, considering our privacy policy.

How do I add products to my shopping cart?

Access the page of the product you want and follow these simple steps:

Select a color - all the listed colors are in stock.

Select the size - you can check our size guide to be sure of your size.

Select the number of items you want to order.

To add the product to your cart, click on the “Add to cart” button.

After adding your product / products to your cart, you can review it by clicking the "My cart" button, in the upper-right side of the page.

How can I change the products in my shopping cart?

If you want to modify the quantity or change the color of your chosen products, you only have to click on the photo of the product or on its name

How do I apply a promotional code to my shopping cart?

If you want to apply a promotional code, you must enter the code in the “Discount code” box at checkout and click on the “check” icon so it can be validated.

All listed products are in stock.

You’ll know that a product is in stock (size, color, quantity) if:

• It appears in the list of products

• The color you want is in the list of colors on the product page.

• The size you want is in the list of highlighted sizes.

• The number of articles of that product is available in the quantity box.

How do I use a discount code?

Add to cart all the products you want to purchase, then access the CART page.

In the “Discount code” box, please enter the code on the voucher and click on the “Apply Discount” icon in order to apply the discount to the total of your order.

Order online following a few simple steps!

• Select the product you want from the product list by clicking the photo or the button “Add to cart”.

• In the product page, you can view all the characteristics of the product.

• Select a color- all the listed colors are in stock.

• Select your size - you can check our size guide to be sure of your size.

• Select the number of items you want to order.

• To add the product in your cart, click on "Add to cart".

• After adding your product / products to your cart, you can review it by clicking the “My cart” button, in the upper-right side of the page.

• To finalize your order, click on the button “Place your order”.

• If you are a new customer, you have three options: either you create an account, login with Facebook or place your order as a guest.

  If you already have an account on shop.jolidon.com, login with your email address and password.

• Once you placed the order, you will receive an email of confirmation that contains the order number and other useful information.

How can I modify an order?

Did you place an order on shop.jolidon.com and you would like to edit some information? Check here if this is possible, considering the status of your order.

• If the status of your order is “Registered” or “Processing”, you can request any type of modification you need - delivery address, products, payment or delivery method.

• If the status of your order is “Billed” or “Finalized”, please contact us at one of our phone numbers (+40 364 88 00 44 or +04 745 09 09 09) as soon as you can.

• If the status of your order is “Shipped”, then your order is on its way to you, which means that it can no longer be modified in relation to the products you chose, but you can request the modification of your delivery address.

You can see the status of your order here: on the page “Order status”, In your account, by clicking on the “Contact” button from up-right side of the site or by contacting us here.

If your order has already been shipped (and delivered) and you realize that it’s not what you wanted or what is fit for you, you can return the product / products or exchange them with something else. Here you can find all the information you need for returns.

Steps to follow to place your order

The checkout process has 4 simple steps:

• Step 1 - Billing address

  Fill in the requested information (you can proceed to the next step only if you complete all the requested fields).

• Step 2 - Shipping method

  You can choose your favorite shipping method based on costs and delivery time. Find out more details about the 2 shipping packages here.

• Step 3 - Payment method

  Choose your preferred payment method - find out more useful information about the available options here.

• Step 4 - Order review

  At this step of placing your order, you can find the order review: discounts or gift cards (where applied), the subtotal of all the products you ordered, shipment value, as well as the total for your bill. Also, you can leave us a message with special inquiries or you can ask for your bill to not be included in the package.

Checkout options

• Log into your account

  Login to your account (if you are not already logged in), by clicking on the “My account” link - either with your Jolidon client account, or with Facebook.

• Create an account

  Create an account here and enjoy the benefits!

• Order as a guest

  You can place the order even if you don’t have an account on shop.jolidon.com, simply as a guest.

How do you confirm your order?

After you placed your order, a new page will load where you’ll find the order registration number and in a short while, you’ll receive a confirmation email , where you’ll be provided with additional details about you order.

If you haven’t received any confirmation email in 10 minutes after placing the order, you can contact us here and one of our consultants will help you as soon as possible.

How can I cancel an order?

As long as we still have your order in our warehouse, it can be cancelled. To do so, please contact us as soon as possible, either by telephone or email.

Contact us!